Privacy Policy
1Information We Collect
We collect information that helps us provide personalized financial stress management support. This includes details you provide directly and information gathered through your use of our services.
Personal Information
Name, email address, phone number, and postal address for account creation and communication purposes.
Financial Information
General financial situation details, stress levels, and goals to customize our support programs.
Usage Data
How you interact with our website, including pages visited, time spent, and feature usage patterns.
Communication Records
Messages, feedback, and support interactions to improve our services and maintain quality.
Important: We never collect sensitive financial account details like bank account numbers, credit card information, or passwords to financial institutions.
2How We Use Your Information
Your information helps us deliver effective financial stress management services tailored to your needs. We process data fairly and only for legitimate business purposes.
- Provide personalized financial stress management guidance and resources
- Send educational content, program updates, and relevant communication
- Analyze service effectiveness and improve our support programs
- Respond to inquiries, provide customer support, and maintain our relationship
- Comply with legal obligations under Australian privacy and financial services laws
- Protect against fraud and ensure platform security for all users
3Information Sharing and Disclosure
We respect your privacy and limit information sharing to essential business purposes. We never sell personal information to third parties for marketing purposes.
We may share information with:
- Service providers who help deliver our programs (email platforms, analytics tools)
- Professional advisors including lawyers, accountants, and consultants
- Regulatory authorities when required by Australian law
- Business partners for joint educational programs (with your explicit consent)
All third-party service providers must meet our privacy standards and are contractually bound to protect your information.
4Data Storage and Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Security measures include:
- Encrypted data transmission using industry-standard SSL technology
- Secure cloud storage with regular backups and disaster recovery protocols
- Access controls limiting staff access to information on a need-to-know basis
- Regular security audits and updates to maintain protection standards
- Employee training on privacy obligations and data handling procedures
Data is primarily stored in Australia using local cloud providers. Where international storage is necessary, we ensure adequate protection through approved transfer mechanisms.
5Data Retention
We retain personal information only as long as necessary to fulfill service purposes or meet legal requirements. Different types of information have different retention periods.
Account Information
Retained while your account is active, plus 7 years after closure for financial services compliance requirements.
Program Participation Data
Kept for 3 years after program completion to track outcomes and improve services.
Communication Records
Maintained for 2 years for quality assurance and dispute resolution purposes.
Website Analytics
Aggregated usage data retained indefinitely; individual session data deleted after 12 months.
6Your Privacy Rights
Under Australian Privacy Principles, you have specific rights regarding your personal information. We're committed to honoring these rights promptly and transparently.
Exercise Your Rights
Access Your Information
Request copies of personal information we hold about you. We'll provide this within 30 days of verification.
Correct Inaccuracies
Update or correct personal information that's outdated or incorrect. Most updates can be made through your account dashboard.
Delete Your Data
Request deletion of personal information, subject to legal retention requirements for financial services.
Restrict Processing
Limit how we use your information while maintaining essential service functions and legal compliance.
Object to Processing
Withdraw consent for non-essential processing activities, including marketing communications.
7Cookies and Tracking
We use cookies and similar technologies to enhance website functionality and understand user behavior. You can control cookie settings through your browser preferences.
We use cookies for:
- Essential website functions including login sessions and security
- Analytics to understand how visitors use our website
- Personalization to remember your preferences and settings
- Performance monitoring to identify and resolve technical issues
Third-party cookies from analytics providers are subject to their respective privacy policies. We don't use advertising cookies or tracking for remarketing purposes.
8Changes to This Policy
We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email and website notices.
Minor updates for clarity or legal compliance may be made without notice. We encourage periodic review of this policy to stay informed about how we protect your privacy.
This policy was last substantially updated in March 2025 to align with current Australian privacy legislation and our service offerings.
Privacy Questions?
We're here to help with any privacy-related questions or concerns. Our team responds to all privacy inquiries within 48 hours during business days.
If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for independent privacy complaint resolution.